Honeycomb Trails

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@tranquilculture.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@tranquilculture.com. 

Damages and issues 
Please inspect your order when it is delivered. If your item is defective or damaged, contact us immediately within 7 days of when the item was delivered so that we can evaluate the issue and make it right. 

Shipment Processing Time

All orders are processed within 4 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Example Shipping options:

• Economy Shipping: estimated delivery within 6-8 business days - $4.90
• Standard Shipping: estimated delivery within 4-5 business days] - $6.90

Delivery delays can occasionally occur.